FAQ
Q1: How much does shipping cost?
Q2: Is the SmartChoiceFurniture.com store secure?
Q3: Why do you want my telephone
number?
Q4: Why do you want my e-mail address?
Q5: Does SmartChoiceFurniture.com respect my privacy and promise to keep ALL
the information that I provide private and secure?
Q6: How will my order be shipped?
Q7: I just placed my order. When
should I expect my order?
Q8: I received the wrong item. What
now?
Q9: How can I cancel my order?
Q10: How can I return my order?
Q11: What do I need to do when my
order arrives?
Q12: What happens if a piece(s)
are damaged?
More FAQ's are coming soon!
Q: How much does shipping cost?
A: Shipping is free on all orders over $1999.00
and items
able to be shipped by UPS. All other orders will be charged
a shipping charge. You can find this charge for your order
by placing the items you are wanting in your cart. This
is a discounted rate for shipping and in the event you return
an order you will be charged for our actual cost of shipping
and not the discounted rate.
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Q: Is the SmartChoiceFurniture.com store secure?
A: Yes, the SmartChoiceFurniture.com store switches to a secure server at the time
any credit card information is entered.
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Q: Why do you want my telephone number?
A: We promise not to use your number unless we need to
contact you regarding your order (i.e. If we’re out
of stock, or would like to suggest a cheaper replacement
item, etc.) We don't do telemarketing.
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Q: Why do you want my e-mail address?
A: We’ve found that the best way to keep our customers
is not to annoy them! We won’t clog your inbox with
unwanted newsletters, and we certainly wouldn’t ever
sell your information to other companies to solicit you.
We only ask for your e-mail address in order to send you
an order confirmation e-mail and in case we need to get
in touch with you- that’s it! We do NOT spam our customers.
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Q: Does SmartChoiceFurniture.com respect my privacy and promise to keep ALL
the information that I provide private and secure?
A: Absolutely! All information is stored securely.. We
do not give or sell any customer-specific information to
any third party.
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Q: How will my order be shipped?
A: We use a combination of Fed Ex, UPS, and the USPS for
most items. We search for the most efficient way to send
your item and can use these services for smaller items.
On larger items we will need to make shipping arrangements
through a freight company. We will make these arrangements
at no additional cost to you. All items set to ship by freight
will be delivered curbside to your home/building. We can
set up your order to be brought inside, put together and
packing removed for an additional fee upon request.
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Q: I just placed my order. When should
I expect my order?
A: The time between the ordering and delivery of your product
will vary with each product. Smaller pieces that are in
stock or ship directly from the manufacturer will generally
ship within 72 hours while those on backorder will ship
normally within 3 - 5 weeks of your order. Larger items
will normally ship in 3 - 5 weeks but will ship more quickly
if they are in stock. By keeping a low level of inventory
at all times we can assure that we can offer you the lowest
possible prices. If an item is placed on backorder, we will
contact you to let you know of the delay. To check on availability
of any item please contact our customer service department.
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Q: I received the wrong item. What
now?
A: First, we respectfully ask that you double check to
make sure that you didn't get what you ordered. Look over
your order confirmation- it was emailed to you on the day
you placed your order. If you're certain we sent the wrong
item, please give us a call or e-mail to let us know of
the mistake. In the event that we truly did send you the
wrong item, we will do everything in our power to win back
your confidence in our services. We will issue a call tag
for the incorrect item to be picked up from your shipping
address at no charge to you and will expedite getting your
order corrected as quickly as possible. We have many safeguards
in place to keep this kind of mistake from happening, but
rest assured that if it does happen we will take care of
it.
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Q: How can I cancel my order?
A: Because we attempt to keep our prices as low as possible
for our customers and because we are commited to purchase
ordered items after the 48 hour window allowed for cancellations
is past, we will not allow any cancellations after the 48
hours has elapsed. This helps us keep our costs lower because
of a reduced need for item storage because of cancellations.
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Q: How can I return my order?
A: We will accept returns in the event you just do not
like the item(s) when they arrive. Returns will be accepted
only if you notify us within 10 days of your items being
delivered and will not be accepted without a return number
being issued before the item is shipped back. A refund equal
to the price or your order less a 15% restocking fee and
all shipping charges incurred to get the items to you. You
pay a discounted rate for shipping through our site in most
cases but the charge on a return will be our actual cost
of shipping and not the discounted rate. Returns will only
be accepted and credits issued if the order is in a new
condition with no damage when it arrives back at our warehouses.
If an order is refused with no damage, you will be charged
the 15% restocking fee and all shipping costs we incur to
get the items to and from your shipping address.
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Q: What do I need to do when my order
arrives?
*****
IMPORTANT - PLEASE READ *****
A: Most orders will be shipped via common carrier and will
be delivered to the customer at a time when the customer
is available to accept the items. A bill of laden will be
signed by the customer to acknowledge receipt of these items
in good condition. It is the customers responsibility to
thoroughly check over and visually inspect the merchandise
before signing this paperwork. Any damage must be noted
on the bill of laden (bol) and SmartChoiceFurniture.com must be
contacted as to this damage within 72 hours of the delivery
time to receive replacement items in the shortest amount
of time or we must assume that the merchandise was delivered
in a condition acceptable to the customer. In the event
of damage not noted by the customer at the time of delivery,
the customer will be responsible to file a damage claim
with the shipping company which delivered the products.
In this case, we will be more than happy to assist you in
any way possible. Any damage not noted by the customer at
the time of delivery will be fixed or replaced only after
a claim is made to, successfully acknowledged and paid by
the shipping company that delivered the merchandise. SmartChoiceFurniture.com
will only be able to assist you if you notify us of the
damage within 72 hours of the time you signed for the items.
This can be done by phone or email. SmartChoiceFurniture.com will
not be responsible and will not accept any claims made outside
of these terms. If the customer signs the bill of
laden without noting any damage and the shipping company
will not accept the claim for reimbursement, the items can
not be replaced.
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Q: What happens if a piece(s) are
damaged?
A: SmartChoiceFurniture.com will send a replacement part/item to
complete your order in the event of damage within the guidelines
set above under Q11 - What do I need to do when
my order arrives?. Damage to item/s in your shipment
will not be cause for termination of your order unless agreed
to by SmartChoiceFurniture.com. In the event that we agree to let
you cancel your order a 15% cancellation fee will be charged.
Customer agrees to be bound by all investigative and removal
policies of the shipping company.
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